Finding a Job in Customer Service: Skills and Experience

Skills and Experience for Finding a Job in Customer Service

With the growth of social networks and internet connectivity, customer service has never been more important for some of the world's largest companies. Now that everyone is a publisher and can find products and services for his friends and followers, brands have to make more effort to let their customers enjoy on and offline. Jobs in customer service can be very diverse, from call center representatives to executive customer service consultants. This article is all about how to increase your chances of landing that role in customer services.

Communication

Excellent communication skills are needed for most customer service roles. Call centre operatives require good verbal communication skills in order to be heard and understood, as do customer service representatives who communicate with customers in person. Those dealing with emails, social media or other written enquiries require excellent writing skills.

People Skills

One of the most important skills you can possess, and demonstrate to a potential employer, is people skills. It doesn’t come naturally to everybody. Other customer-facing roles will help support a job application, but appearing friendly and communicating well in interview is a key way in which employers can tell if you’re really a “people person” or not.

Patience and Empathy

When products or services go wrong, customer can feel l let down, poorly serviced or just plain cheated, so customer service representatives often have to bare the brunt of these customers’ complaints. Arguing or being dismissive is only likely to make the situation worse, so it’s important that customer service people can empathise with even the most unreasonable of customers. Regardless of their language, rudeness or arrogance, customer service representatives need to do everything in their power to please them.

Initiative

In customer service management, there are often set processes to handle certain types of communication. Social media customer service representatives might even have response maps which help them to respond quickly to messages and mentions without seeking the approval of their superiors. While sometimes this guidance can be provided, customer service representatives need to get used to showing initiative and dealing with requests themselves.
Of course, initiative means responsibility, and it can backfire, but it’s impossible for managers to train representatives in what to do in every conceivable situation.

Organisation and Multi-Tasking

Like almost any professional role, jobs in customer service will usually require excellent organisation skills, and employers will often ask for evidence of multi-tasking in previous job roles. Teamwork is also an important skill to possess as often customer service teams will need to pull together to manage customer enquiries effectively.


Drs. Christiaan Janssens MBA
Executive Coach CJ Coaching
CRO Akwa Wellness

Raising Your Bottom Line, Using Customer Feedback

Raising Your Bottom Line, Using Customer Feedback

Copyright Akwa

You have every reason to spend some time seriously studying the benefits involved in the customer feedback portion of your business. It is best to see your customers as your allies but not simply because they pay you. You have many options when it comes to enlisting them and getting them to share their opinions with you. Pretty much every business is hoping to earn more money and become more profitable and successful. You need to find a way to figure out what has been going through your customers’ heads and hearts. No part of your business from sales to marketing is actually perfect. It is possible to figure out which changes you need to make so that you can get closer to perfection though.

By acknowledging your customers opinions, you can show them that you care. They will know this is true if they think their opinions are being heard. Most customers will not provide their feedback if they don’t think you’re listening. This type of thinking only applies to those that use your feedback system on your website. As time goes on, your reputation for ignoring your customers will definitely supersede any other reputation. In addition to that, people will come to believe you do not care about them. It will come back to haunt you and hurt your business if you continue to do this. It will only have a negative impact on what you are doing. 

You can use your customers’ feedback both traditionally to make positive adjustments as well as in other important areas. You should think about passing the feedback on to your employees. Letting your employees in on these things can make a major impact. Positive or negative feedback will give your employees a solid feeling that what they do in their work matters. Your employees’ job performance will have a clear avenue to be expressed. It also gives your employees the chance to see what actual customers are saying as well as the managers they have.

The client or customer base is the life blood of any healthy business. This is obvious from the standpoint of profits and fueling the engine of your business. Accepting customer feedback, though, means accepting that your customers are going to tell you what they’re feeling and what they’re thinking. It helps you break down the whole process of buying and make it better.
From beginning to the end. You’ll learn about each and every moment along the way during which the buying process can fall to pieces. There are plenty of opportunities during which improvements can be made.

In regard to your business, customer feedback is very valuable. It can help you improve your company in many ways. It is important that you give this a lot of thought. Those that do not, are really missing the boat. You have a better idea of what can be done. So doing something is imperative. It is imperative that you use the information that customers are willing to volunteer. This may help you make your business much more viable and profitable.

Drs. Christiaan Janssens MBA
Executive Coach CJ Coaching
CRO Akwa